At Trendy Cart, we want you to be completely satisfied with your purchase. If for any reason you need to cancel your order or request a refund, please review our policy below.
Cancellation Policy
You may cancel your order at any time before it has been shipped. To cancel your order, please contact us at trendycart@hibasgroup.com with your order number and reason for cancellation. We will process your cancellation and issue a full refund within 3-5 business days. If your order has already been shipped, you can’t cancel it, and you will be responsible for the shipping costs and any restocking fees. Please contact us at trendycart@hibasgroup.com for further instructions.
Refund Policy
If you are not completely satisfied with your purchase, you may return it within 30 days of purchase for a full refund or exchange. To initiate a return, please contact us at trendycart@hibasgroup.com with your order number and reason for return. We will provide you with a return shipping label and instructions for returning your item(s).Once we receive your returned item(s), we will inspect them and issue a refund within 3-5 business days. Refunds will be issued to the original payment method used at the time of purchase.Please note that we do not refund shipping costs unless the item(s) received were damaged or defective.
Contact Us
If you have any questions or concerns about our cancellation and refund policy, please contact us at trendycart@hibasgroup.com. We are here to help!